We are pleased to announce due to continuous company expansion and progression, our control centre located at our Head Offices in Poole, Dorset are now recruiting for a full time position as a customer service advisor.
You will be joining a vibrant team of customer service advisors, whilst ensuring that the highest standards of customer service are provided to our national client base and Engineer network. All calls will be inbound, where you will be using high-tech database to enter any of our customer’s emergency locksmith requirements into a computerised job sheet which is then passed onto our accredited locksmiths. Other tasks will include processing online payments upon an engineer completing the job and liaising between the customer and the engineer. As you can already see from the job description this is a very straightforward role but is not always easy. Some customers may need more help than others and there can be times when the call volumes will be high and the pressure will be on to help customers quickly.
The successful candidate will reap many rewards; these include an attractive salary alongside uncapped bonuses and the opportunity to work towards their own personal goals as well as those of the Company.
Interested?The right candidate should have the following skills and attributes...
• Excellent communication skills
• Driven to provide the best possible service
• PC literate
• Exceptional telephone manner
• The ability to multi-task
• Enjoy working to targets within a fast pace environment
• Flexible to work shifts over 7 day period (including weekends) around 7am and 10pm
If you answered yes to all of the above then this is the job for you!
Keytek™ Locksmiths are the largest National Locksmith who provide a 24 hour emergency locksmith service across the UK including both domestic and commercial clients. The Keytek™ Head Office is located near Tower Park in Poole, Dorset and has free parking on site.
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